How to File a Cargo Insurance Claim with SailOn Logistics: Step-by-Step Guide

If you’ve ever had a shipment arrive damaged, delayed, or go missing, you know the sinking feeling that follows. I’ve been there. After spending so much time coordinating a delivery—especially one filled with temperature-sensitive pharma goods or high-value e-commerce products—the last thing I wanted was to deal with a complicated claims process.

Thankfully, SailOn Logistics made it easy. As one of the most reliable cargo insurance providers I’ve worked with, they’ve taken the stress out of filing a claim. So today, I’m walking you through exactly how to file a cargo insurance claim with SailOn Logistics—step by step.

🛡 Step 1: Check Your Coverage Details

Before I did anything else, I reviewed my cargo insurance policy. SailOn always shares a clear summary at the time of booking—something I really appreciate. I took a few minutes to double-check:

What the policy covers (e.g. loss, theft, damage)

• The total insured value

• Any exclusions or time limits

• This helped me understand exactly what I could claim and how quickly I needed to act.

📝 Step 2: Document Everything Immediately

When my shipment showed signs of damage, the first thing I did—before unpacking anything—was take photos. Lots of them. SailOn recommends that you:

Take clear images of the damaged items

• Capture any packaging issues

• Note container numbers or airway bill details

• Get the delivery person’s acknowledgment, if possible

• Trust me, the more evidence you have, the smoother the claim process goes.

📤 Step 3: Notify SailOn Logistics ASAP

I reached out to my SailOn representative the same day. You can either email or call, but I recommend doing both—just to keep everything on record. Their team responded quickly and guided me on the next steps, which made me feel supported from the start.

Prompt notification is crucial. Most cargo insurance providers require claims to be filed within a specific time frame, often 7 to 14 days. SailOn will let you know your exact window.

📎 Step 4: Submit Required Documents

Here’s what I had to submit for my cargo insurance claim:

Completed claim form (they emailed it to me)

• Photos of the damaged goods

• Original invoice and packing list

• Bill of lading or airway bill

• Proof of loss/damage report

• It might sound like a lot, but SailOn made it easy by providing a checklist. I just gathered everything and sent it all in one email. No running around or guesswork.

💬 Step 5: Stay in Touch & Get Updates

What impressed me most? SailOn didn’t disappear once I sent in the paperwork. They kept me updated regularly—when my documents were under review, when the insurer responded, and finally, when the claim was approved.

Unlike other cargo insurance providers I’ve dealt with in the past, SailOn didn’t make me chase them for answers. They were proactive, clear, and genuinely helpful.

✅ Step 6: Receive Your Claim Settlement

After review, my claim was processed and settled fairly. The funds were transferred directly to my business account, and the whole thing wrapped up much faster than I expected.

The result? My business didn’t take a hit—and I had full confidence in shipping with SailOn again.

Final Thoughts

Filing a cargo insurance claim can sound intimidating, especially when you're running a tight operation in healthcare, e-commerce, or supply chain. But with SailOn Logistics, it felt more like a guided process than a bureaucratic nightmare.

As a business owner, every shipment I send out represents time, money, and trust. Knowing I’ve partnered with cargo insurance providers who stand by me when things go wrong makes all the difference.

If you ever need to file a claim with SailOn, just follow these steps—and you’ll be back on track in no time.